Steps to Resolve Inaccurate Clock-In Location


1.  Ensure Location Services Are Enabled

  • Open your device’s Settings.

  • Go to Location or Privacy > Location Services.

  • Ensure that Location Services is turned on.

  • Set the EasyWork app’s location access to "Allow all the time" or "Allow while using the app."

2. Improve GPS Accuracy

  • Turn on High Accuracy Mode for location services.

    • Android: Go to Settings > Location > Mode and select High Accuracy.

    • iOS: Ensure Precise Location is enabled for EasyWork.

  • Move to an open area to reduce GPS signal interference.

3. Update the EasyWork App

  • Ensure you are using the latest version of the EasyWork app.

  • Visit the Google Play Store or Apple App Store to check for updates.

4. Check Device Settings

  • Ensure your device’s Date and Time settings are set to Automatic or synced to the network time.

  • Restart your device to refresh the GPS and network settings.

5. Clear Cache and Reinstall the App

  • For Android:

    • Go to Settings > Apps > EasyWork > Storage.

    • Tap Clear Cache.

  • For iOS:

    • Delete and reinstall the EasyWork app to ensure a fresh installation.

6. Verify Your Location in the App

  • After checking the above steps, open the EasyWork app.

  • Navigate to the clock-in feature and verify the location shown.

  • Ensure you are within the geofenced area set by your organization.

7. Contact Support

  • If the issue persists, contact EasyWork support by:

    • Sending an email to support@easywork.asia.

    • Including details such as your device model, operating system version, and a screenshot of the inaccurate location.

Tips for Accurate Clock-In Locations:

  • Ensure a strong internet connection (Wi-Fi or mobile data).

  • Avoid clocking in from basements, tall buildings, or areas with poor GPS reception.

  • Inform your HR or Admin team to verify the geofence settings for your location.

Conclusion: By following these steps, you can resolve most issues related to inaccurate clock-in locations on the EasyWork app. For further assistance, don’t hesitate to reach out to our support team.